7-Day Hassle-Free Replacement Guarantee
Every product dispatched from Shoppers Pakistan undergoes strict multi-point physical quality inspection. If you receive any damaged, defective, incomplete, or incorrect product, we offer a 7-Day Replacement Guarantee.
Crucial: Unboxing Video Requirement
To protect yourself against any courier transit damage, rough transit handling, or missing pieces, please record a continuous 30-second mobile unboxing video while opening your parcel seal and packaging. In the rare event of transit damage, sharing this video allows us to ship a brand-new replacement immediately without waiting for courier claims investigations.
Step-by-Step Return & Replacement Workflow
Record Video
Film quick unboxing showing the parcel condition and product flaw.
Contact WhatsApp
Message 0311-6646222 with your Order ID & video.
Instant Verification
Our support team validates your claim within 4 to 6 business hours.
Fast Replacement
We dispatch a fresh unit or process an online refund voucher.
