HELP CENTER
Frequently Asked Questions
Find quick answers to common questions regarding delivery schedules, Cash on Delivery, returns, product authenticity, and showroom visits.
For Karachi orders, delivery typically takes 24 to 48 hours via our priority delivery riders. For major cities like Lahore, Islamabad, Rawalpindi, and Faisalabad, delivery takes 2 to 4 working days via TCS / Leopards Courier. For remote tehsils and towns, it takes 3 to 5 working days.
Yes! 100% Cash on Delivery (COD) is available nationwide across all items. You pay cash to the rider at the time of delivery. For heavy cargo items (such as large swimming pools and baby cribs exceeding 15kg), a small advance delivery token may be requested to confirm shipment.
We offer a 7-Day Replacement Policy for any item received defective, damaged, or incorrect. We require customers to record a continuous unboxing video while opening the courier package so our team can immediately process a brand-new replacement unit.
Yes. Shoppers Pakistan (NTN # 7531919-8) directly imports and sources from certified manufacturers and official brand distributors. All products undergo physical inspection before shipping.
Yes! Customers are welcome to visit our display showroom at Shop No. 6005, 6th Floor, Central Plaza, Opp. Gul Plaza, Saddar, Karachi between 12:00 PM and 8:00 PM (Monday to Saturday).
