Shoppers Pk – Return Policy
Here in Shoppers Pk, we always try to bring the best of the best products all around the world to make our customer happy. To serve our customers, we offer exchange or return under set conditions. Simply follow the guidelines mentioned and we will try our best to complete return process as soon as possible. You will have 5 calendar days to file your return with valid reasoning after your product is delivered.To help our customers #Team-ShoppersPk works around the clock. For return or exchange request you need to complete the simple process defined below. To ensure a positive shopping experience we understand that the return policy is important to customers. We always try our best to accommodate our customers with different offerings, but if we identify through our #Team-ShoppersPk the existence of an unreasonable pattern, we may restrict or even refuse a customer from making any future transactions.We only agree to return products that have quality issues, wrongly dispatched items or if not matching the description provided. Please note that there are exceptions to our return policy for some products. You can review our policy for Non-Returnable Items and conditions for refusals. Shoppers Pk reserves the right, entirely at its sole discretion, to revise the list of non-refundable items and the return policy at any time. Shoppers Pk also reserves the right to deny a particular return in the rare event a customer is taking advantage of our return policy. We have drafted a very customer-friendly return policy in order to cater our valuable customers; and for their protection we can a vigilant eye for miscreants.
Eligibility criteria on Product Return:
- If not genuine or quality products.
- In case of wrongly dispatched items.
- If not match the description provided on website.
- You have 5 calendar days after item delivery to notify us that you want to return your product.
- If your item meets all the requirements, your return can be initiated.
- First check you are eligible for product return from above Eligibility criteria.
- If customers want to return purchased items from Shoppers Pk, we would require the customer to keep the Product Receipt, which is issued by ShoppersPk; and the package receipt which was attached to the package you receive.
- Define in detail return reason in written with Pictures and videos of product intended for return must be submitted to Customer Services (Whatsapp 03116646222 and Email firstname.lastname@example.org).
- Filled Product Return Form (PRF) will be demanded.
- Items will be eligible for return within 5 days after the product has been received by the customer.
- Items must be returned undamaged, unused, unwashed and unworn.
- If item is damaged during the return process then customer may bear the expenses of damage.
- All charges of return process bear by customer.
- Payment refund process may takes upto 45 days.
- Items must be returned in their original packaging. Packaging may include product tags, hangers, plastic wraps
- Boxes, containers, dust bags, gifts, tokens, vouchers, etc.
- If the purchased items have number-series it has to match with the item purchased.
- If the purchased product comes with a gift, the gift item also needs to be returned.
- Electronic Products
- Intimates & Underwear
- Beauty products
- Items without original receipt slips or tags; as well as items that have been damaged will also be considered non-returnable items.
- Customers must contact Customer Services for return and only when the case is approved the product will be eligible for return or exchange. If the product is sent without notice, it will not accepted. You will be required to fill out the Product Return Form (PRF) and send photos to our Customer Service get approval.
Before Sending Please Review
- Product is in original package
- Product is Complete
- Product is Unused
- With original label attached
- Check if your product meets all requirements.
- Send email (email@example.com) and Whatsapp (03116646222) with written detail reason of return and videos and pictures to verify your claim .
- If our complain department accepts your claim then see next step.
- Pack Item & Dispatch
- Make sure the state of the package is returned to its original condition, meaning it should include product tags, hangers, plastic wraps, boxes, containers, dust bags, gifts, tokens, vouchers, etc.
- Please add a note to the package with your information. For instance contact number, registration number, email and order ID (you can find it on My order).
- Send parcel via any courier you like. Please note you have to pay to return parcel courier charges.
- If verified, you will be refunded within 45 days of product receive.
You have 5 calendar days after item delivery to notify us that you want to return your product.
- Call/Whatsapp: 0311 6646222
- Email: firstname.lastname@example.org